{"id":12,"date":"2025-09-17T19:10:12","date_gmt":"2025-09-18T00:10:12","guid":{"rendered":"https:\/\/carranza.pe\/libro-de-reclamaciones\/?page_id=12"},"modified":"2025-09-17T20:02:20","modified_gmt":"2025-09-18T01:02:20","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/carranza.pe\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\r\n<div class=\"forminator-guttenberg\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-11 forminator-design--default forminator-enclosed forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-11\" data-uid=\"69da06f300e99\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-11\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-11 forminator-design--default forminator-enclosed forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"11\"\n\t\t\t\t\n\t\t\t\tdata-design=\"default\"\n\t\t\t\tdata-color-option=\"default\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"enclosed\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"69da06f300e99\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"html-3\" class=\"forminator-field-html forminator-col forminator-col-12 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-3\"><label class=\"forminator-label\">HTML<\/label><p>De acuerdo con lo dispuesto en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n pone a su disposici\u00f3n un libro de reclamaciones.<\/p><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-12  input-disable\"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_69da06f300e99\" id=\"forminator-field-text-3_69da06f300e99-label\" class=\"forminator-label\">FormID<\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"\" id=\"forminator-field-text-3_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-2\" class=\"forminator-field-html forminator-col forminator-col-6 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-2\"><label class=\"forminator-label\">Fecha de reclamo o queja:<\/label><p>11\/04\/2026<\/p><\/div><\/div><div id=\"text-4\" class=\"forminator-field-text forminator-col forminator-col-6  input-readonly\"><div class=\"forminator-field\"><label for=\"forminator-field-text-4_69da06f300e99\" id=\"forminator-field-text-4_69da06f300e99-label\" class=\"forminator-label\">Hoja de reclamaci\u00f3n:<\/label><input type=\"text\" name=\"text-4\" value=\"\" placeholder=\"\" id=\"forminator-field-text-4_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-5\" class=\"forminator-field-text forminator-col forminator-col-6  input-readonly\"><div class=\"forminator-field\"><label for=\"forminator-field-text-5_69da06f300e99\" id=\"forminator-field-text-5_69da06f300e99-label\" class=\"forminator-label\">RUC: <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-5\" value=\"20101415831\" placeholder=\"\" id=\"forminator-field-text-5_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"text-6\" class=\"forminator-field-text forminator-col forminator-col-6  input-readonly\"><div class=\"forminator-field\"><label for=\"forminator-field-text-6_69da06f300e99\" id=\"forminator-field-text-6_69da06f300e99-label\" class=\"forminator-label\">Raz\u00f3n social:<\/label><input type=\"text\" name=\"text-6\" value=\"ALMACENES BOCANEGRA SA\" placeholder=\"\" id=\"forminator-field-text-6_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-10\" class=\"forminator-field-text forminator-col forminator-col-12  input-readonly\"><div class=\"forminator-field\"><label for=\"forminator-field-text-10_69da06f300e99\" id=\"forminator-field-text-10_69da06f300e99-label\" class=\"forminator-label\">Establecimiento:<\/label><input type=\"text\" name=\"text-10\" value=\"AV. ELMER FAUCETT NRO. 3364 URB. BOCANEGRA PROV. CONST. DEL CALLAO - PROV. CONST. DEL CALLAO - CALLAO\" placeholder=\"\" id=\"forminator-field-text-10_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-1\" class=\"forminator-field-section forminator-col forminator-col-12  section-title\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">1. IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE<\/h2><hr class=\"forminator-border\" style=\"border: 2px solid #1f4492;\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-2\" class=\"forminator-field-select forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-form-11__field--select-2_69da06f300e99\" id=\"forminator-form-11__field--select-2_69da06f300e99-label\" class=\"forminator-label\">\u00bfMayor de edad? <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-11__field--select-2_69da06f300e99\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-2\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"--Seleccionar--\" data-search=\"false\" data-search-placeholder=\"--Seleccionar--\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-11__field--select-2_69da06f300e99-label\"><option value=\"\"  >--Seleccionar--<\/option><option value=\"SI\"  data-calculation=\"0\">SI<\/option><option value=\"NO\"  data-calculation=\"0\">NO<\/option><\/select><\/div><\/div><div id=\"select-3\" class=\"forminator-field-select forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-form-11__field--select-3_69da06f300e99\" id=\"forminator-form-11__field--select-3_69da06f300e99-label\" class=\"forminator-label\">Tipo de documento <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-11__field--select-3_69da06f300e99\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-3\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"--Seleccionar--\" data-search=\"false\" data-search-placeholder=\"--Seleccionar--\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-11__field--select-3_69da06f300e99-label\"><option value=\"\"  >--Seleccionar--<\/option><option value=\"DNI\"  data-calculation=\"0\">DNI<\/option><option value=\"CE\"  data-calculation=\"0\">CE<\/option><\/select><\/div><\/div><div id=\"number-1\" class=\"forminator-field-number forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-number-1_69da06f300e99\" id=\"forminator-field-number-1_69da06f300e99-label\" class=\"forminator-label\">N\u00famero de documento <span class=\"forminator-required\">*<\/span><\/label><input name=\"number-1\" value=\"\" placeholder=\"\" id=\"forminator-field-number-1_69da06f300e99\" class=\"forminator-input forminator-number--field\" inputmode=\"decimal\" data-required=\"1\" data-decimals=\"0\" aria-required=\"true\" data-inputmask=\"&#039;groupSeparator&#039;: &#039;&#039;, &#039;radixPoint&#039;: &#039;&#039;, &#039;digits&#039;: &#039;0&#039;\" type=\"number\" step=\"any\" min=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69da06f300e99\" id=\"forminator-field-text-1_69da06f300e99-label\" class=\"forminator-label\">Nombre <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69da06f300e99\" id=\"forminator-field-email-1_69da06f300e99-label\" class=\"forminator-label\">Correo electr\u00f3nico <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_69da06f300e99\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69da06f300e99\" id=\"forminator-field-phone-1_69da06f300e99-label\" class=\"forminator-label\">Tel\u00e9fono <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_69da06f300e99\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69da06f300e99\" id=\"forminator-field-text-2_69da06f300e99-label\" class=\"forminator-label\">Domicilio <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-9\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-9_69da06f300e99\" id=\"forminator-field-text-9_69da06f300e99-label\" class=\"forminator-label\">Nombre del Padre, Madre o Apoderado <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-9\" value=\"\" placeholder=\"\" id=\"forminator-field-text-9_69da06f300e99\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-2\" class=\"forminator-field-section forminator-col forminator-col-12  section-title\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">2. IDENTIFICACI\u00d3N DEL BIEN CONTRATADO<\/h2><hr class=\"forminator-border\" style=\"border: 2px solid #1f4492;\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-1\" class=\"forminator-field-checkbox forminator-col forminator-col-6 \"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-1-69da06f300e99-label\"><span id=\"forminator-checkbox-group-forminator-field-checkbox-1-69da06f300e99-label\" class=\"forminator-label\">Bien contratado <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-checkbox-1-1-69da06f300e99-label\" for=\"forminator-field-checkbox-1-1-69da06f300e99\" class=\"forminator-checkbox forminator-checkbox-inline\" title=\"Producto\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Producto\" id=\"forminator-field-checkbox-1-1-69da06f300e99\" aria-labelledby=\"forminator-field-checkbox-1-1-69da06f300e99-label\" data-calculation=\"0\"  \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Producto<\/span><\/label><label id=\"forminator-field-checkbox-1-2-69da06f300e99-label\" for=\"forminator-field-checkbox-1-2-69da06f300e99\" class=\"forminator-checkbox forminator-checkbox-inline\" title=\"Servicio\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Servicio\" id=\"forminator-field-checkbox-1-2-69da06f300e99\" aria-labelledby=\"forminator-field-checkbox-1-2-69da06f300e99-label\" data-calculation=\"0\"  \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Servicio<\/span><\/label><\/div><\/div><div id=\"number-2\" class=\"forminator-field-number forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-number-2_69da06f300e99\" id=\"forminator-field-number-2_69da06f300e99-label\" class=\"forminator-label\">Monto reclamado <span class=\"forminator-required\">*<\/span><\/label><input name=\"number-2\" value=\"\" placeholder=\"\" id=\"forminator-field-number-2_69da06f300e99\" class=\"forminator-input forminator-number--field\" inputmode=\"decimal\" data-required=\"1\" data-decimals=\"2\" aria-required=\"true\" data-inputmask=\"&#039;groupSeparator&#039;: &#039;&#039;, &#039;radixPoint&#039;: &#039;.&#039;, &#039;digits&#039;: &#039;2&#039;\" type=\"number\" step=\"any\" min=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69da06f300e99\" id=\"forminator-field-textarea-1_69da06f300e99-label\" class=\"forminator-label\">Descripci\u00f3n <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69da06f300e99\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-3\" class=\"forminator-field-section forminator-col forminator-col-12  section-title\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">3. DETALLE DE LA RECLAMACI\u00d3N Y PEDIDO DEL CONSUMIDOR<\/h2><hr class=\"forminator-border\" style=\"border: 2px solid #1f4492;\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-2\" class=\"forminator-field-checkbox forminator-col forminator-col-12 \"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-2-69da06f300e99-label\"><span id=\"forminator-checkbox-group-forminator-field-checkbox-2-69da06f300e99-label\" class=\"forminator-label\">Detalle reclamaci\u00f3n <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-checkbox-2-1-69da06f300e99-label\" for=\"forminator-field-checkbox-2-1-69da06f300e99\" class=\"forminator-checkbox forminator-checkbox-inline\" title=\"(1) Reclamo\"><input type=\"checkbox\" name=\"checkbox-2[]\" value=\"Reclamo\" id=\"forminator-field-checkbox-2-1-69da06f300e99\" aria-labelledby=\"forminator-field-checkbox-2-1-69da06f300e99-label\" data-calculation=\"0\"  \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">(1) Reclamo<\/span><\/label><label id=\"forminator-field-checkbox-2-2-69da06f300e99-label\" for=\"forminator-field-checkbox-2-2-69da06f300e99\" class=\"forminator-checkbox forminator-checkbox-inline\" title=\"(2) Queja\"><input type=\"checkbox\" name=\"checkbox-2[]\" value=\"Queja\" id=\"forminator-field-checkbox-2-2-69da06f300e99\" aria-labelledby=\"forminator-field-checkbox-2-2-69da06f300e99-label\" data-calculation=\"0\"  \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">(2) Queja<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_69da06f300e99\" id=\"forminator-field-textarea-2_69da06f300e99-label\" class=\"forminator-label\">Detalle <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-2\" placeholder=\"\" id=\"forminator-field-textarea-2_69da06f300e99\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_69da06f300e99\" id=\"forminator-field-textarea-3_69da06f300e99-label\" class=\"forminator-label\">Pedido <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-3\" placeholder=\"\" id=\"forminator-field-textarea-3_69da06f300e99\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12  section-text\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><p>(1) Reclamo: Disconformidad relacionada a los productos o servicios.<\/p>\n<p> (2) Queja: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/p><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Enviar<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"8039084f5f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/12\" \/><input type=\"hidden\" name=\"form_id\" value=\"11\"><input type=\"hidden\" name=\"page_id\" value=\"12\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/carranza.pe\/libro-de-reclamaciones\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":13,"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/12\/revisions\/13"}],"wp:attachment":[{"href":"https:\/\/carranza.pe\/libro-de-reclamaciones\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}